Technical Support Engineer

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Oversee system performance and health to guarantee availability and efficiency.

• Detect incidents, conduct preliminary troubleshooting, and escalate issues as per established protocols.

• Accurately document incidents, the actions taken, and their results.

• Contribute to the maintenance and enhancement of monitoring tools like Grafana and GroundCover/DataDog, including their dashboards.

• Adhere to established runbooks and procedures for uniform event management.

• Collaborate closely with senior engineers to troubleshoot and resolve issues.

• Strive for continuous improvement in system reliability.

⛳️ Requirements

• Minimum of 2 years of relevant experience.

• Bachelor's degree required.

• Basic understanding of Linux administration, including file systems, permissions, processes, and networking fundamentals.

• Practical experience with Docker/Kubernetes, covering container/pod management, basic image handling, logs, and troubleshooting.

• Basic familiarity with Ansible language concepts, including registers, memory layouts, and low-level operations.

• Proficient with command-line tools, SSH, and standard system utilities.

• Capable of following procedures and accurately escalating issues.

• Willingness to participate in out-of-hours on-call duties as part of an existing on-call rotation.

🏝️ Benefits

• Annual performance bonuses or incentives.

• Equity awards.

• Employee Stock Purchase Plan (ESPP).

• Comprehensive healthcare options.

• 401K savings plan.

• Company-recognized holidays.

• Paid Time Off (PTO) for vacation.

• Sick leave provisions.

• Parental leave benefits.

• Employee assistance program.

• Support for mental and financial wellness.

• Flexible work arrangements through FlexBase: options to work from home, in an office, or a combination of both.