Technical Support Engineer

This is a fully remote position, open to applicants in Arizona, +10 more states.

📋 Description

• Acquire and maintain a thorough understanding of Acre’s software offerings, partner integrations, and relevant technologies.

• Deliver technical assistance to clients through phone calls, ticketing systems, and various support avenues.

• Diagnose software, networking, and system-level problems with a strong emphasis on enhancing the customer experience.

• Regularly test Acre software and integrations to ensure quality assurance and product dependability.

• Address incoming customer calls and technical inquiries that require support.

• Engage in an after-hours on-call rotation to provide continuous customer support 24/7/365.

• Keep precise documentation and records within support and ticketing platforms.

• Consistently expand professional, technical, and product knowledge to enhance issue resolution and customer satisfaction.

• Generate and maintain weekly or monthly reports as requested by management.

⛳️ Requirements

• Excellent customer service and communication skills.

• Strong analytical and troubleshooting capabilities.

• Proficiency in English, both written and spoken.

• Exceptional organizational skills and meticulous attention to detail.

• Ability to quickly learn and adapt in a fast-paced environment.

• Strong time-management skills with the capability to handle multiple tasks simultaneously.

• Familiarity with Microsoft operating systems and basic networking concepts.

• Preferred: Background in technical support or customer service, preferably in a SaaS or call center setting.

• Experience with software testing, system integrations, or quality assurance processes.

• Degree in Information Technology, Systems, Engineering, or equivalent hands-on experience.

• CompTIA certifications (A+, Network+, Security+) are a plus.

🏝️ Benefits

• Be part of a disruptor – Contribute to advancing security with a company that challenges traditional norms.

• Learn from industry leaders – Collaborate with experts and innovators in the field of security technology.

• Drive meaningful impact – Your contributions will directly aid customers and safeguard critical infrastructure.

• Access professional development, training, and growth opportunities.

• We provide a competitive compensation package along with locally compliant benefits.