Technical Support Consultant, VPS & Trading

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Provide exceptional technical support through emails and chat interactions;

• Foster robust and enduring relationships with customers;

• Stay updated with the latest tools and technologies;

• Manage sensitive customer information with utmost care and security;

• Implement the most effective customer satisfaction practices;

• Maintain a comprehensive understanding of client solutions and achieve KPIs;

• Collaborate with developers and cross-functional teams.

⛳️ Requirements

• Proficient English communication skills (minimum C1 level);

• Background in a technical support position;

• Experience with VPS setup and management;

• Solid knowledge of Windows Server administration;

• Familiarity with trading platforms such as TradingView, TradeStation, and NinjaTrader;

• Strong analytical and research abilities;

• A positive, proactive, and responsible mindset;

• Personal computer (minimum 8GB of RAM) with a reliable internet connection (at least 50 Mbps download and 40 Mbps upload).

🏝️ Benefits

• Flexible working hours;

• Opportunity to work fully remotely;

• Inclusive international work environment;

• Compensation in USD;

• Rewards for referring friends;

• A balance between project demands and personal time, along with an internal health policy;

• Supportive leadership focused on your growth and long-term collaboration;

• Environment conducive to self-development;

• A culture founded on trust, without time-tracking requirements.