Technical Support Consultant, Networking

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Provide exceptional technical support through emails and chat platforms.

• Foster robust and enduring relationships with customers.

• Stay updated with the latest tools and technologies.

• Manage sensitive customer information with utmost care and security.

• Implement the most effective practices for customer satisfaction.

• Maintain a comprehensive understanding of client solutions and achieve key performance indicators (KPI).

• Collaborate with developers and cross-disciplinary team members.

⛳️ Requirements

• Proficient English communication skills (minimum C1 level).

• Background in a technical support position.

• Experience in networking (IPsec Tunnels, DNS, packet tracing, knowledge of ports, and firewall functionality).

• Strong grasp of network infrastructure (VPN, routing, split tunneling, WireGuard connector-based tunnels).

• In-depth knowledge of network protocols (OpenVPN, IKEv2, WireGuard).

• Capability to interpret log files.

• Familiarity with operating systems such as Windows, Linux, MacOS, Android, and iOS.

• A positive, proactive, and responsible demeanor.

• Personal computer with a minimum of 8GB RAM and a reliable internet connection (at least 50 Mbps download and 40 Mbps upload).

🏝️ Benefits

• Flexible working hours.

• Fully remote collaboration opportunity.

• Inclusive international workplace environment.

• Compensation paid in USD.

• Incentives for referring friends.

• Balance between project responsibilities and personal time, along with a comprehensive internal health policy.

• Supportive leadership focused on your growth and long-term collaboration.

• Nurturing environment for personal development.

• A culture founded on trust, without time-tracking obligations.