Technical Support Consultant, Fluent English

This is a fully remote position, open to applicants in Kazakhstan.

📋 Description

• Provide exceptional technical support through emails and video calls

• Work collaboratively with internal teams to efficiently investigate and resolve customer concerns

• Act as a representative of the company by ensuring a positive experience for customers during the resolution process

• Build extensive product knowledge to deliver accurate assistance and guidance

• Support customers in generating customized reports and analyses using data visualization tools

• Monitor and troubleshoot connection problems utilizing both internal and external tools

• Keep comprehensive records of customer interactions, troubleshooting actions, and resolutions in the support ticketing system

• Elevate complex technical issues to engineering teams when necessary to guarantee timely resolutions

• Maintain a thorough understanding of client solutions and achieve set KPIs

⛳️ Requirements

• Proficient in English (minimum C1 level for both spoken and written communication)

• 3-5 years of experience in customer and technical support roles is essential

• Demonstrated knowledge of the payment ecosystem and its mechanisms

• Capability to troubleshoot using databases and other technical tools

• Exceptional customer-facing skills to ensure a positive experience for clients

• Strong analytical and research abilities

• Ability to determine when escalation to the Engineering team is necessary

• Positive, proactive, and responsible attitude

• Personal computer with a minimum of 8GB RAM and a reliable internet connection (at least 45 Mbps download and 20 Mbps upload)

🏝️ Benefits

• Fixed work schedule: Monday–Friday, 10 AM - 6 PM GMT+3

• Opportunity to work fully remotely

• Inclusive international work environment

• Compensation provided in USD

• Rewards for referring friends

• Balanced approach to project workload and personal time, along with an internal health policy

• Supportive leadership focused on your growth and long-term collaboration

• Environment conducive to self-development

• A culture founded on trust, with no requirements for time tracking