Technical Support Consultant, English C1, Native Portuguese

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Provide exceptional customer support through chats, emails, and tickets.

• Oversee troubleshooting processes, manage escalations, and maintain backlog efficiently.

• Foster strong and enduring relationships with customers.

• Stay updated with the latest tools and technologies.

• Manage sensitive customer information with utmost care and security.

• Implement advanced customer satisfaction practices.

• Maintain a thorough understanding of client solutions and adhere to KPIs.

• Collaborate effectively with other teams.

⛳️ Requirements

• Native Portuguese speaker with excellent proficiency in English (minimum C1 level for both spoken and written).

• Experience in Technical Support.

• Proficient in Windows, Linux, and MacOS, including basic diagnostic commands.

• Capable of software troubleshooting and adept at handling and analyzing log files.

• Understanding of cybersecurity and fundamental concepts of vulnerability management (e.g., CVEs, risk scoring, false positives).

• Familiarity with APIs and Webhooks for troubleshooting connectivity issues.

• Ability to read and interpret scripting logic (e.g., Bash, PowerShell) and comprehend execution errors.

• Experience with ticketing systems (e.g., HubSpot, Jira).

• Quick learner of the product ecosystem with the ability to follow detailed procedures.

• Experience in drafting professional, well-organized notes on support cases.

• Strong analytical and research capabilities.

• Willingness to work with a flexible schedule.

• Positive, proactive, and responsible attitude.

• Personal computer with at least 8GB of RAM and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).

🏝️ Benefits

• Flexible working hours.

• Opportunity to work fully remotely.

• An inclusive international work environment.

• Compensation in USD.

• Incentives for referring friends.

• A balance between project workload and personal time, along with a supportive internal health policy.

• Responsive leadership focused on your growth and long-term collaboration.

• Supportive conditions for personal development.

• A culture founded on trust, with no time-tracking requirements.