Technical Support Analyst

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Deliver comprehensive Technical Support to users of Objectif Lune's software and solutions via telephone, email, system portal, and forums in a prompt and efficient manner.

• Process and manage software Activations.

• Offer guidance on optimal usage and best practices for the software and its environment.

• Take ownership of cases throughout their entire lifecycle, ensuring case management aligns with departmental policies.

• Execute all necessary tasks to deliver exceptional customer service.

• Reproduce issues faced by users for further analysis.

• Diagnose technical problems, suggest possible solutions, implement them with users, and document the interventions.

• Advise users on best practices and share knowledge regarding the optimal use of Objectif Lune's software.

• Maintain a proactive and comprehensive understanding of the core product's functionalities, new features, and general updates.

⛳️ Requirements

• Exceptional proficiency in both French and English (written and verbal).

• Strong communication skills.

• In-depth knowledge of Web Technologies (e.g., HTML, CSS, PHP, jQuery, NodeJS).

• Strong analytical and logical reasoning skills.

• Capability to manage multiple tasks simultaneously.

• Solid sense of priority and urgency.

• Proficient in summarizing and documenting information.

• Excellent adaptability and eagerness for continuous learning.

• Strong communication and interpersonal abilities.

• Familiarity with Windows Server OS.

• Experience with Browser/Server/Network Diagnostic tools.

• Proficient in MS Office.

• Minimum of 1 year of experience in technical software support or equivalent university qualifications.

• Moderate to high proficiency in Web technologies (e.g., HTML, CSS, PHP, jQuery, NodeJS).

• Competent knowledge of JavaScript.

• Basic to moderate familiarity with Node-Red.

• Good understanding of programming concepts.

• Knowledge of WordPress.

• Solid understanding of networking and Windows OS.

• Basic to moderate knowledge of Microsoft Azure Cloud.

• Familiarity with document composition.

🏝️ Benefits

• Flexible schedule from Monday to Friday.

• Support available after office hours and on weekends.