Technical Support Analyst

This is a fully remote position, open to applicants in Germany.

📋 Description

• Provide outstanding customer support by identifying challenges and delivering effective resolutions.

• Offer technical assistance to both internal and external clients.

• Analyze, troubleshoot, and rectify product-related concerns.

• Replicate and isolate issues within a testing environment.

• Prepare and adjust AutoCAD and MicroStation drawings.

• Assist Quality Assurance and Development teams with software testing and reporting issues.

• Develop technical documentation, issue reports, and best-practice guidelines.

• Relay product issues, enhancements, and customer insights to the Product Management and Development teams.

• Present technical information and product demonstrations to both internal and external stakeholders.

⛳️ Requirements

• A degree, diploma, or equivalent experience, preferably in engineering, technology, or a related discipline.

• Experience in CAD drafting.

• Proficiency in AutoCAD, MicroStation, and Civil 3D.

• Fluency in both written and spoken German and English is required.

• Strong analytical and problem-solving abilities.

• Enthusiasm for technology and learning new tools.

• Exceptional verbal and written communication skills.

• Customer-oriented with a professional and collaborative demeanor.

• Ability to cultivate strong relationships and convey technical concepts clearly.

• Experience with a CRM system is a plus.

🏝️ Benefits

• Flexible hybrid and remote working arrangements.

• Opportunities for professional development and advancement.

• A global team and a culture of collaboration.

• Community engagement through charitable and social initiatives.

• A supportive workplace that prioritizes diversity, respect, innovation, and teamwork.