Technical Support Analyst

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Concentrate on developing the premier loan origination system (LOS) in the market.

• The Mortgage Cadence Platform (MCP) serves as your comprehensive solution, whether you require a pre-configured setup or a highly customizable platform.

• MCP’s all-encompassing LOS features our acclaimed point-of-sale system, complete with an open architecture and powerful APIs for smooth integration of specialized technologies.

• Automated workflows and user-friendly design tools provide a tailored, exceptional experience for both borrowers and users.

⛳️ Requirements

• Advanced troubleshooting capabilities, detail-oriented, and a fast learner.

• In-depth understanding of web technologies.

• Proficient in SQL, Error Logs, Service Connections, Azure, DNS/Networking, XML mapping, etc.

• Excellent communication skills.

• Ability to manage multiple tasks and prioritize issues dynamically.

• Enthusiastic about security and risk management.

• Commitment to quality and efficiency.

• A minimum of 2 years in a previous technical support role is preferred.

• Knowledge of the mortgage industry is recommended but not essential.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible working hours and remote work options.

• Opportunities for professional development and career growth.

• A dynamic and inclusive workplace culture.