Technical Support Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver technical assistance through phone, email, chat, and our ticketing system.

• Efficiently and professionally identify and resolve customers' technical challenges.

• Record and document all technical problems and their resolutions within our ticket management platform.

• Work alongside internal teams to tackle complex issues and enhance our products and services continuously.

• Assist in creating and maintaining our knowledge base to empower customer self-service.

⛳️ Requirements

• Familiarity with operating systems (Windows, Linux) and networking.

• Excellent troubleshooting abilities, capable of working both independently and collaboratively.

• Strong dedication to customer satisfaction and effective issue resolution.

• Ability to prioritize and handle multiple responsibilities simultaneously.

• A degree or ongoing studies in Information Systems or related disciplines.

• Previous experience in customer-facing positions.

• A positive outlook with a readiness to learn and grow professionally.

• Self-motivated and proactive in finding solutions.

• Ability to collaborate effectively in a dynamic environment.

• Strong communication skills.

🏝️ Benefits

• Fully remote position.

• Eco-friendly welcome kit.

• Commitment to a sustainable company culture.

• Ongoing campaigns.

• Composting incentive.

• Health insurance.

• Life insurance.

• Supportive and collaborative work environment.

• Workplace exercise sessions.

• FreeDay (occasional paid day off).

• Reading allowance.

• Meal allowance.

• Caju gift card along with a birthday celebration chat.

• Virtual social events.

• Momento Off (designated time to unplug).

• Opportunities for continuous development.

• Innovation program.

• Educational assistance.

• Dual-screen setup.

• Discount partnerships (pharmacies, nutritionists, psychologists).

• Clude wellness app.

• Totalpass membership (fitness & wellness platform).

• Home office allowance.

• Time off for graduation.

• Gift for employees' newborns.

• Welcome-back gift following paternity leave.