Technical Support Analyst

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Deliver outstanding support to our clients through meaningful and thoughtful communication – via phone (both inbound and outbound calls), online support requests, and live chat.

• Act as a problem-solver who strives to comprehend the core of each client’s concern.

• Leverage various internal systems and software to grasp client inquiries/issues, explore potential solutions, and document all client interactions.

• Continuously enhance your knowledge of our product offerings to consistently provide value and expertise in every client engagement.

⛳️ Requirements

• Integrity and honesty – consistently doing what is right for our clients.

• A strong passion for service and a commitment to client satisfaction.

• An inquisitive mindset that aims to uncover the underlying issue.

• Dedication to fulfilling our commitments.

• A readiness to do whatever it takes to deliver our best work.

• Ability to act swiftly and efficiently to achieve results.

• A positive and cheerful demeanor that fosters positivity within our team, clients, and community.

• Bonus Points (highly regarded, but not mandatory): Previous experience with ANSI X12 EDI transactions and/or medical billing claim forms (CMS 1500 or UB-04).

• Familiarity with Salesforce or another customer relationship management system.

• Bachelor’s Degree.

🏝️ Benefits

• Competitive total rewards package (base salary + bonus, if applicable).

• Customizable benefits package (3 medical plans with Health Savings Account company match).

• Generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays.

• Flexible time off for our exempt team members + 13 paid holidays.

• Paid parental leave (including maternity + paternity leave).

• Educational assistance opportunities and free access to LinkedIn Learning.

• Complimentary mental health and family planning programs, including adoption assistance and fertility support.

• 401(K) plan with company match.

• Pet insurance.

• Employee resource groups.