Technical Support Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide outstanding customer service to Bazaarvoice clients.

• Handle intricate troubleshooting situations while serving as a dedicated customer advocate.

• Promote a knowledge-centric culture and adopt contemporary AI technologies.

• Organize and prioritize incoming customer inquiries across multiple channels.

• Evaluate technical issues and implement solutions that address root causes.

• Take ownership of resolving technical requests, including User Access Management.

⛳️ Requirements

• Over 12 months of experience in a high-touch Client Care or Technical Support position.

• Outstanding written and verbal communication abilities.

• Enthusiasm for utilizing automation and modern AI-powered tools.

• Strong grasp of enterprise case management processes and ticketing systems.

• Basic understanding of frontend web technologies (HTML, CSS, and JavaScript).

• A self-driven, resilient team player.

🏝️ Benefits

• Equal employment opportunities.

• Commitment to diversity and inclusion.