Snaplogic Support Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Deliver L2/L3 assistance for SnapLogic integrations and data pipelines.

• Oversee integration jobs, scheduled tasks, and production interfaces.

• Examine and resolve integration failures, data challenges, and performance issues.

• Conduct root cause analysis (RCA) and execute corrective measures.

• Assist with API integrations, REST/SOA services, and file-based interfaces.

• Diagnose issues related to data transformation, mapping, and routing.

• Collaborate closely with business users, application teams, and external vendors to address incidents.

• Support deployment efforts and validate post-release activities.

• Monitor error queues, logs, and alerts to maintain integration stability.

• Develop and update support documentation, knowledge articles, and operational runbooks.

• Engage in on-call support and manage production issues.

⛳️ Requirements

• Over 5 years of professional experience in IT Services.

• More than 3 years in Application Support or Integration Support.

• Practical experience with SnapLogic pipelines and workflows.

• Solid understanding of ETL, data integration, and API principles.

• Proficient in troubleshooting REST APIs, JSON, XML, and flat-file integrations.

• Strong SQL capabilities for data validation and troubleshooting.

• Familiarity with incident management and ticketing systems like ServiceNow or Jira.

• Good grasp of integration monitoring and error management.

• Excellent analytical and problem-solving abilities.

🏝️ Benefits

• Opportunities for professional development.