Technical Support Advisor

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Deliver exceptional support experiences to customers through all pertinent communication channels.

• Assess customer needs by investigating any existing issues to offer strategic solutions that effectively address their requirements while clarifying any confusion.

• Achieve first contact resolution and maintain effective follow-up with service partners and internal teams to ensure case closure aligns with our service standards.

• Provide valuable feedback on tools, resources, procedures, and guidelines to improve workflow and enhance the customer experience.

• Offer top-notch services to customers to guarantee maximum satisfaction by adhering to the appropriate procedures.

• Establish lasting relationships and engage customers by going the extra mile.

• Undertake additional duties and responsibilities assigned by management as needed, within your employment category, to ensure the effective implementation, maintenance, and continuous improvement of TDCX's Quality Management System.

⛳️ Requirements

• Candidates should hold at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, or Master's Degree in any field.

• A minimum of 2 years of relevant work experience is preferred for this role; however, fresh graduates are welcome to apply.

• Must demonstrate strong time management skills and a drive to exceed expectations.

• Ability to manage multiple tasks and utilize customer-provided information to customize responses and actions to meet specific needs.

• Excellent communication skills, emphasizing effective listening and empathy towards customers, along with good phone etiquette (including pace, tone, voice quality, grammar, and articulation).

• Comfortable using computers and proficient in working with multiple systems, with an aptitude for learning and adapting to new technologies.

• Outstanding verbal and written communication skills in English, as well as in the language of the supporting market.

🏝️ Benefits

• Competitive salary and impressive benefits package.

• Comprehensive medical, insurance, and social security coverage.

• State-of-the-art workspaces.

• Engaging activities and recognition programs.

• Robust learning and development plans to foster your career growth.

• A positive work culture that supports your future.

• Convenient location with direct access to public transport.

• Flexible working arrangements.

• Coaching and mentoring from industry experts.