Technical Support Advisor

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Assess, diagnose, localize, and escalate intricate client support issues to the Technical Support Engineering teams within established SLAs.

• Provide outstanding customer service and technical support to our clients.

• Assist non-engineering teams in utilizing, troubleshooting, and comprehending our platform.

• Enhance and maintain internal product documentation for the client support team.

• Become a knowledgeable Ada product expert and leverage your insights to extract structured feature requirements and bug reports from even the most vague information provided by our stakeholders.

⛳️ Requirements

• You have a demonstrated history of resolving issues that are challenging to replicate and may rely on products or infrastructure outside of Ada’s own product/platform.

• Technical Competences:

• You have experience with Postman or CURL.

• Experience in supporting web applications within our current technology stack (Jira, Zendesk, Salesforce).

• You possess a solid understanding of Application Programming Interfaces (APIs).

• You exhibit excellent backlog management skills, ensuring that service requests are consistently updated and nothing "falls through the cracks".

• You approach problem-solving and troubleshooting technical issues with an analytical and methodical mindset.

• You transparently manage competing priorities.

• You can effectively communicate complex concepts to varied audiences, adapting your communication style as needed.

🏝️ Benefits

• Unlimited Vacation: Recharge when you need to.

• Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.

• Wellness Account: Empowering you to invest in your overall well-being and lifestyle.

• Employee & Family Assistance Plan: Resources to support you and your loved ones.

• Flexible Work Schedule: Balance your work and personal life.

• Remote-First, In-Person Friendly: Options to work from home or at our local hub.

• Learning & Development Budget: Invest in your long-term growth goals and skills.

• Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.

• Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry.

• Hands-On with LLMs: Enhance your expertise in leveraging large language models.

• A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.