Technical Support Administrator

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Serve as the initial point of contact for helpdesk tickets and support inquiries

• Assign, oversee, and track tickets using Freshdesk

• Evaluate helpdesk performance and generate regular reports

• Assist in the procurement of IT hardware and software

• Follow up on supplier orders and delivery schedules

• Collaborate with vendors regarding hardware replacements and warranty claims

• Address customer inquiries with professionalism and efficiency

• Keep comprehensive records of customer interactions, troubleshooting efforts, and issue resolutions

• Develop and revise technical documentation and support procedures

• Escalate technical issues and liaise with internal teams

⛳️ Requirements

• At least 2 years of experience in technical support, helpdesk, or IT administration

• Strong organizational and administrative capabilities

• Proficient in Microsoft Excel, Word, Outlook, and Teams

• Exceptional written and verbal communication abilities

• Strong customer service orientation

• Capacity to prioritize tasks and perform effectively under pressure

• High level of attention to detail and robust problem-solving skills

🏝️ Benefits

• Fully remote position

• 40 days of paid holiday each year

• Supportive team environment with opportunities for growth and development