This is a fully remote position, open to applicants in Germany.

📋 Description

• Comprehend customer objectives, challenges, and technical requirements to align with Zscaler solutions and enhance satisfaction.

• Foster relationships with stakeholders, conduct assessments, and identify avenues for growth.

• Foresee challenges, offer proactive suggestions, and mitigate potential risks.

• Maintain an in-depth understanding of Zscaler products and contribute to the best practices for both internal and customer-facing Knowledge Base.

• Collaborate with Sales, Support, and Product teams to ensure a smooth customer experience.

⛳️ Requirements

• Basic understanding of AI/ML technologies and experience in leveraging, securing, or positioning AI-driven solutions to enhance outcomes within your area of expertise.

• Over 5 years of experience in customer-facing positions that blend technical knowledge with account management, covering product feature implementations and best-practice adoption.

• Familiarity with operating systems such as Linux, Unix, and Free BSD.

• Experience in troubleshooting network issues, along with knowledge of tools like Ping, Traceroute, and MTR.

• Understanding of protocols such as HTTP, SMTP, FTP, and DNS.