Technical Success Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Collaborate with customers throughout the onboarding journey, identifying their needs and guiding them on best practices for onboarding.

• Facilitate personalized training sessions and develop resources such as documentation, videos, and articles to empower users to maximize their use of New Relic solutions.

• Establish and monitor clear project milestones, modify plans as needed, celebrate customer successes and moments of value, and promptly address any deviations.

• Proactively engage with customers to reduce churn risks, showcasing ongoing value and addressing concerns in a timely manner.

• Apply sound judgment within established procedures and practices to determine appropriate actions; foster productive internal and external working relationships.

⛳️ Requirements

• Employer will accept a Bachelor’s degree in Computer Science, Information Systems, or a related field.

• A minimum of 2 years of experience in the job offered or in a related computer science position.

🏝️ Benefits

• Healthcare

• Dental

• Vision

• Parental leave and planning

• Mental health benefits

• A 401(k) plan with matching

• Flexible time off

• 11 paid holidays

• Volunteer time off

• Other competitive benefits designed to enhance the lives of our employees