Technical Software Support

This is a fully remote position, open to applicants in Germany.

📋 Description

• Address, analyze, and resolve incoming technical inquiries from customers as well as technical requests from other departments concerning our product offerings.

• Oversee the bug and change request tracking systems along with the support database.

• Support customers with essential configurations (such as logfile analysis, technical setups, permissions, and user management), potentially as part of contracted services.

• Serve as the primary contact for User Support colleagues (1st level) regarding technical questions or issues faced by our customers.

⛳️ Requirements

• Qualified as a network, IT, or system administrator, IT specialist (Fachinformatiker), or possess an equivalent background.

• Relevant experience in technical customer support, system administration, or a similar role.

• Proficient understanding of Windows-based client-server environments.

• Some practical experience with AI tools like Microsoft Copilot, Claude, or ChatGPT.

• Ideally, familiarity with SQL databases.

• Strong enthusiasm for the IT field, technical aptitude, quick learning capabilities, and a willingness to engage with new subjects.

• Excellent proficiency in both written and spoken German and English.

🏝️ Benefits

• Annual training budget and clearly defined career pathways.

• Employee referral bonuses.

• Mobility options including bike leasing and public transport subsidies.

• Workation opportunities for up to 30 days per year within the EU.

• Provision of computer/screen-use eyewear.

• Tax-free benefits in kind.

• Company events and celebrations (e.g., summer party, annual kick-off, etc.).

• Flexible working arrangements (hybrid, home office, part-time, etc.).

• English language courses available for all proficiency levels.