Technical Services Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Deliver first- and second-level support for healthcare IT systems, including diagnosing and resolving technical challenges.

• Address user inquiries through phone, email, and ticketing systems promptly and professionally.

• Engage in a rotating schedule to oversee the support queue, prioritize incoming tickets, and allocate them to the relevant product or functional teams.

• Work collaboratively with IT, Product, and Engineering teams to escalate and resolve intricate issues.

• Keep detailed records of incidents, solutions, and workflows within the ticketing system.

• Aid in system updates, installations, and onboarding users for new software and hardware.

• Contribute to the ongoing enhancement of support processes and the knowledge base.

• Ensure adherence to regulatory standards and internal IT policies.

• Support key clients and foster positive relationships by providing updates and guidance as necessary.

⛳️ Requirements

• Over 1 year of experience in an IT support role.

• Bachelor’s degree in IT, Healthcare Informatics, or a related field, or equivalent experience.

• Demonstrated IT support experience, ideally in healthcare or clinical settings.

• Strong skills in customer relationship management and call center support.

• Proficient in IT, networking, and general computer skills.

• Comprehensive understanding and practical experience with PC and server hardware platforms and command lines on Linux and Windows.

• Experience in troubleshooting complex applications and software products.

• Proficient in Windows operating systems (Windows 7 and above, Server) and Linux system administration.

• Familiarity with healthcare IT systems, including EMR and clinical software.

• Experience with ticketing systems and ITIL-based support processes.

• Knowledge of archival and storage media.

• Excellent troubleshooting, diagnostic, and analytical skills.

• Strong written and verbal communication abilities.

• Capability to manage multiple tasks, thrive under pressure, and collaborate effectively across teams.

• Flexibility to work varied hours and participate in on-call rotations.

• PACS/Radiology/DICOM/HL7 experience. (Preferred)

• Experience in radiology workflow. (Preferred)

• CompTIA Linux, RHCA, or RHCT certification. (Preferred)

• CCNA/CCNP certification. (Preferred)

• Proficiency in additional languages, especially for EU or international regions. (Preferred)

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Retirement savings plans with company matching.

• Opportunities for professional development and continuous learning.

• Flexible work schedules and remote work options.

• Generous paid time off and holiday policies.