Technical Service Specialist

This is a fully remote position, open to applicants in Florida, +1 more state.

📋 Description

• Train, mentor, and inspire team members to meet departmental performance objectives and goals.

• Provide coaching and constructive feedback.

• Act as a technical resource for premium auditors and collaborate with underwriting, accounting, and collections.

• Examine audits for accuracy and compliance, recommending enhancements as necessary.

• Address and respond to feedback from the bureau.

• Manage Test Audit Programs and bureau reporting.

• Conduct highly intricate Commercial Lines audits for workers’ compensation, general liability, and auto insurance policies.

• Assess insured operations and scrutinize payroll records, tax returns/filings, and general/expense ledgers to determine final exposures.

• Validate class codes in accordance with regulatory bodies, state bureaus, and company protocols.

• Foster internal and external business relationships to meet client expectations.

• Communicate with business partners regarding disputes, escalations, and business requirements.

⛳️ Requirements

• Extensive experience and technical knowledge of NCCI, WCRIB, and ISO manuals.

• Strong decision-making skills in managing complex audit scenarios while adhering to bureau rules and regulations.

• Over 7 years of experience in premium audit or insurance audit.

• Bachelor’s degree preferred or equivalent experience.

• Exceptional organizational abilities, attention to detail, and workload management skills.

• Proven experience thriving in a remote work environment.

• APA certification is advantageous.

• Knowledge and experience with NEXUSAudit™ are highly preferred.

🏝️ Benefits

• Top-tier training and development opportunities.

• Opportunities for career advancement.

• An inclusive work environment.

• An entrepreneurial culture.

• The chance to collaborate with approachable leaders.