Technical Service Manager – Commercial Applied Chillers

This is a fully remote position, open to applicants in Florida, +1 more state.

📋 Description

• Offer troubleshooting support for commercial Heavy Applied chillers (17, 19, 23 series) in the US market through phone, electronic communication, and/or on-site visits.

• Collaborate with Factory Engineering and Quality teams in Charlotte, NC, and China (YLC), along with other internal stakeholders, to collect and provide data necessary for resolving technical issues.

• Aid in the creation of training materials as needed for technical meetings directed at customers, as well as for Carrier Commercial Service or Direct Sales Offices.

• Negotiate and manage all outstanding disputed warranty claims for Heavy Applied chillers (17, 19, 23 series) installed at customer locations across various regions in the US and international markets.

• Provide insights and assist management in evaluating warranty and other quality concerns identified in the field to promote quality enhancements, reduce warranty parts per million (ppm), and manage warranty expenditures.

⛳️ Requirements

• High School Diploma or GED.

• Over 3 years of experience in the Technical Field with Centrifugal and Screw Chillers.

• More than 3 years of experience with Microsoft Office applications (Word, Excel, Outlook).

• Must hold a valid driver's license.

• Willingness to travel as necessary to provide on-site training and/or conduct job site visits.

• Preferred: Bachelor's degree in Mechanical Engineering.

• Experience in troubleshooting all components of commercial Heavy Applied HVAC systems.

• Knowledge of warranty data and systems.

• Proven experience in delivering technical presentations and training sessions.

• Excellent written and verbal communication skills.

• Strong conflict resolution, negotiation, and problem-solving abilities in high-pressure and challenging situations.

🏝️ Benefits

• Health Care Benefits: Medical, Dental, Vision.

• Wellness incentives.

• Retirement Benefits.

• Time off and Leave: Paid vacation days (up to 15 days), paid sick days (up to 5 days), paid personal leave (up to 5 days), paid holidays (up to 13 days), birth and adoption leave, parental leave, family and medical leave, bereavement leave, jury duty leave, military leave, and purchased vacation.

• Disability: Short-term and long-term disability coverage.

• Life Insurance and Accidental Death and Dismemberment coverage.

• Tax-Advantaged Accounts: Health Savings Account, Health Care Spending Account, and Dependent Care Spending Account.

• Tuition Assistance.