Technical Review Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct in-depth assessments of claims to identify any discrepancies based on industry standards.

• Collaborate with adjusters and contractors to address work executed beyond industry norms.

• Gather comprehensive claim documentation, including moisture readings, sketches, photographs, and other relevant records.

• Review discrepancies with contractors to distinguish between compliant and non-compliant work.

• Generate estimates and sketches using Xactimate to support claims resolution.

• Engage in final discussions with contractors to finalize agreed-upon claim settlement amounts.

• Prepare written review summaries adhering to IICRC standards for submission to carriers.

• Receive, input, and oversee insured-hired claims, including follow-up on documentation until transitioning to Technical Review.

• Collaborate with supervisors and senior team members to ensure appropriate handling of claims.

• Record claim details and outcomes in company systems for monitoring and reporting purposes.

• Comply with company and departmental policies.

⛳️ Requirements

• High school diploma or GED is mandatory.

• An associate or bachelor’s degree is preferred, or a combination of education, training, and experience equivalent.

• Comprehensive understanding of company products, services, and business processes.

• Prior experience in a 24/7/365 call center environment.

• Availability to work overtime or flexible hours during peak periods and disaster events.

• Capacity to work independently while seeking assistance as necessary.

• Strong problem-solving and critical thinking skills.

• Detail-oriented with a keen eye for accuracy.

• Ability to manage conflicts professionally and courteously.

• Exceptional customer service abilities.

• Excellent verbal, electronic, and written communication skills.

• Capability to collaborate effectively with colleagues and various departments.

• Dependability in fulfilling work commitments.

• Adaptability and flexibility to changing situations.

• Proficient in using technological devices, software, and applications.

• Prior experience with Microsoft Office Suite and basic computer skills.

• Access to reliable high-speed home broadband internet with a minimum of 25 Mbps download and 10 Mbps upload speeds.

• Ability to connect to home internet via an ethernet cord while working remotely.

🏝️ Benefits

• Eligibility for performance-based incentives.

• Access to rigorous certification programs.

• A variety of training modules available.

• Opportunities for professional development in water mitigation and property restoration.

• Fully remote working arrangement.