Technical Project Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Defines, monitors, and adjusts the scope and timelines of projects as needed.

• Schedules, coordinates, and facilitates meetings and working sessions for team members and clients.

• Conducts customer meetings through video and voice calls, encouraging active involvement.

• Serves as an escalation point for project-related issues and initiates solutions.

• Ensures compliance with legal obligations through thorough contract interpretation.

• Leads daily interactions with customers via Teams/Zoom calls and emails.

• Advances projects by collaborating with clients and internal resources effectively.

• Efficiently leverages Delivery teams and their skill sets to prioritize and manage projects.

• Utilizes Keyfactor’s conversation flow and technical terminology for effective communication.

• Oversees the development of processes and procedures to establish scalable standards.

• Assists in defining and monitoring team KPIs.

• Acts and communicates on behalf of the company, making independent decisions while encouraging teammates to do the same.

• Prioritizes customer satisfaction, leading to referenceable accounts.

• Serves as the main contact for about 12-16 complex enterprise projects concurrently.

• Reports and escalates issues to management as necessary.

• Ensures that project data in Salesforce and project management tools is current.

⛳️ Requirements

• Bachelor’s degree in business administration, Project Management, or a related field required; or equivalent experience.

• In-depth knowledge of industry standards, company operations, and advanced methodologies.

• Moderate experience in managing/interacting with third-party resellers, service providers, or partners.

• Comprehensive understanding of project management principles and methodologies.

• Outstanding ability to deliver projects on time, within scope, and within budget.

• Advanced skills in risk management and mitigation.

• Strong analytical and problem-solving skills.

• High proficiency in project management software and tools.

• Capability to lead small projects, innovate within the role, and train peers.

• Ability to provide strategic direction and guidance to project teams.

• Skill in influencing stakeholders and building consensus.

• Competence in developing and implementing project plans that align with organizational objectives.

🏝️ Benefits

• Second Fridays (a company-wide day off on the second Friday of each month, except for November and December of 2025 due to the holiday schedule).

• Comprehensive global benefits coverage.

• Generous global paid parental leave.

• Competitive global time off policies.

• Dedicated employee-focused ambassadors through Key Contributors & Culture Committees.

• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.

• The Keyfactor Alliance Program supports DEIB initiatives.

• Wellbeing resources, wellness allowance, free membership to a mindfulness app, and Wellness Wednesdays.

• Global Volunteer Day, company non-profit matching, and three volunteer days off.

• Monthly talent development and cross-functional meetings to foster professional growth.

• Regular All Hands meetings followed by group gatherings.