Technical Project Engineer

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee full-cycle implementation projects (typically ranging from 30 to 90 days) from the initial kickoff to the go-live phase and hypercare support.

• Take ownership of and manage 1 to 2 concurrent client implementations based on workload capacity.

• Carry out project scoping, gather requirements, and design solutions in collaboration with clients.

• Configure and deploy CCaaS and UCaaS platforms such as Zoom, Five9, Genesys, Dialpad, or comparable systems.

• Manage the technical setup, including number porting, routing configuration, system provisioning, and user acceptance testing (UAT).

• Assist with the integration and configuration of APIs and connected systems as needed.

• Lead client onboarding sessions, training, and implementation workshops.

• Act as the main point of contact for clients throughout the entire implementation lifecycle.

• Collaborate with internal teams, including IT, project managers, and support teams, to ensure successful delivery.

• Facilitate a seamless transition to vendor support or operational teams after the go-live stage.

• Develop and maintain implementation documentation, onboarding guides, and technical playbooks.

• Identify potential risks during implementation, troubleshoot deployment challenges, and provide real-time solutions.

⛳️ Requirements

• Proven experience with CCaaS and/or UCaaS platforms (e.g., Zoom, Genesys, Five9, Dialpad, or similar).

• In-depth knowledge of system configuration, telephony setup, and call flow design.

• Familiarity with integrations, APIs, and technical implementation workflows.

• Background in SaaS onboarding, technical consulting, or implementation engineering.

• Strong problem-solving abilities and a systems-thinking approach.

• Capability to manage complex implementation timelines and coordinate with multiple stakeholders.

• Highly organized with a keen attention to detail.

• Comfortable troubleshooting technical issues during live implementations.

• Excellent English communication skills (fluency required).

• Confident in leading client-facing calls, workshops, and training sessions.

• Customer-focused, empathetic, and solution-oriented mindset.

• Ability to work autonomously in a remote, cross-functional setting.

• Strong documentation skills with the ability to translate technical work into clear processes.

• Experience in designing or managing backend workflows for operational processes (bonus points).

• Familiarity with automation testing and data extraction from PDFs or other structured documents (bonus points).

• Experience in startup or remote operations environments (bonus points).

• Knowledge of HIPAA-compliant processes or healthcare operational workflows (bonus points).

🏝️ Benefits

• Permanent remote work flexibility.

• Annual performance bonuses.

• Access to dedicated coaches providing additional support and skill development.

• Opportunities for professional advancement.

• Paid Time Off.

• Health Maintenance Organization (HMO) coverage.