Technical Program Manager, Payments & Billing

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with Engineering, Finance, and Data Science teams to define and implement the payments and billing strategy.

• Identify opportunities for improvement and spearhead initiatives to enhance bank account connectivity.

• Formulate the strategy for Acorns' utilization of technologies such as Recurly, Apple Pay, Google Pay, debit card services, and ACH.

• Broaden the Acorns ecosystem beyond Apple Pay and Google Pay to incorporate future integrations like Venmo, Zelle, and other emerging platforms.

• Approach operations with a customer-centric mindset by driving workflow strategies and tools.

• Manage critical relationships and technical integrations with processors, bank SaaS providers, payment vendors, and merchants.

⛳️ Requirements

• A minimum of 5 years of Technical Program Management experience in the Fintech sector, showcasing a successful history of managing complex projects that balance technical limitations with customer requirements.

• Strong foundational understanding of the mechanics behind Apple Pay, Google Pay, credit/debit cards, prepaid cards, and the intricacies of working with payment processors, point of sale systems, and banking institutions.

• Proficiency in APIs, SQL, and an understanding of the mechanics involved in payment processing and account linking (e.g., Plaid).

• In-depth knowledge of account connectivity methods (e.g., Plaid, manual linking, and automated verification) and strategies to optimize these processes for both conversion and security.

• A mindset that prioritizes both the needs of Acorns customers and the efficiency of our internal operations team, with the ability to create a seamless payment platform that aligns with our brand values.

• Expertise in data analysis and the capability to communicate the trade-offs between enhancing security measures and minimizing friction in the customer experience.

• A strong desire to deliver transformative products.

• Exceptional motivation and accuracy in project execution.

• A belief that your work is integral to your life’s mission.

• An optimistic outlook on the potential for societal change.

🏝️ Benefits

• Competitive salary and stock options

• A comprehensive benefits package for you and your family

• Flexible work location, hours, and paid time off

• 401(k) matching

• Monthly contributions to your Acorns account & GoHenry account for your family

• Resources for Mindfulness and Financial Wellness, including Headspace and Addition Wealth

• Acorns Career Development Program (ongoing training sessions, development plans, development check-ins, access to Cornerstone’s online training platform)

• Roots Leadership Program for Emerging Leaders

• Community week onsite gatherings and various virtual events

• Talented and driven team members who are deeply committed to one another, our mission, and our customers.

• The unique opportunity to build a new world, inspiring each other daily to engage in meaningful work that addresses significant societal challenges.