Technical Product Support – EdTech

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary point of contact through phone, chat, email, and web-based support inquiries.

• Diagnose and address common customer, technical, and product-related issues utilizing internal tools and testing environments.

• Assist non-technical users in navigating technical steps with clarity, patience, and assurance.

• Take ownership of issues from the initial intake to final resolution, ensuring consistent communication and follow-up.

⛳️ Requirements

• Strong knowledge of software products, IT systems, and basic networking principles.

• Practical experience in a customer-facing technical support, IT support, or a similar position.

• Familiarity with supporting Windows, macOS, and ChromeOS environments.

• Capability to quickly learn new tools, platforms, and workflows in a rapidly evolving environment.

• Prior experience in K–12 education, EdTech, or SaaS is highly preferred.

🏝️ Benefits

• Medical, dental, and vision insurance coverage.

• 401(k) plan with employer matching contributions.

• 12 weeks of fully paid parental leave.

• Unlimited paid time off, paid holidays, and a one-week paid year-end shutdown.

• $1,000 annual stipend for professional development.

• Access to free mental health resources and an Employee Assistance Program.