Technical Partner Support Engineer – Mandarin, English Speaker

This is a fully remote position, open to applicants in China.

📋 Description

• Develop and implement partner enablement strategies that align with both customer and business goals.

• Act as a subject matter expert on Microsoft partner programs, tools, and processes, including OA 3.0 (MDOS, CAT, DPC, and DOC).

• Escalate, monitor, and manage technical issues and inquiries utilizing Microsoft tools and support channels.

• Oversee the onboarding process for new partners, ensuring the coordination of training, resources, and cross-functional support.

• Design and conduct partner training programs, webinars, workshops, and educational initiatives.

• Identify and manage the platforms, tools, and resources necessary for partner success.

• Build and sustain partner relationships as a trusted advisor and main point of contact.

• Conduct regular business reviews and enablement sessions.

• Collect partner feedback, assess program effectiveness, and implement continuous improvement efforts.

• Ensure adherence to company policies, procedures, code of conduct, and quality standards.

• Advocate for Occupational Health and Safety practices and support workplace well-being initiatives.

• Perform additional responsibilities as assigned by leadership that are consistent with the role.

⛳️ Requirements

• Bachelor’s degree in Software Engineering, Systems Engineering, Telecommunications, Computer Science, Information Technology, Networking, Process Engineering, or a related field.

• A minimum of 7 years of professional experience, including at least 5 years in environments related to Microsoft platform implementation, configuration, technical support, or partner enablement.

• Experience working with Microsoft technologies, partner ecosystems, or software channel partners.

• Strong knowledge of Microsoft platforms and processes related to partners.

• Familiarity with OA 3.0 processes and tools (MDOS, CAT, DPC, DOC).

• Experience in managing KPIs, operational performance metrics, and service delivery objectives.

• Proven experience collaborating with customer stakeholders.

• Strong project management and organizational capabilities.

• Advanced proficiency in English (C1 or equivalent).

• Native or professional proficiency in Mandarin.

• Excellent communication, stakeholder management, and presentation abilities.

🏝️ Benefits

• Work with a global network of technology partners and industry leaders.

• Contribute directly to partner growth, adoption, and business success.

• Gain exposure to Microsoft technologies, programs, and partner ecosystems.

• Be part of a people-focused organization that values innovation, learning, and excellence.

• Enjoy remote work opportunities.