Technical Implementation Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of implementation projects from initiation to launch - manage timelines, oversee milestones, execute the implementation, and ensure client satisfaction.

• Collaborate with Account Management and clients to identify their needs and translate them into precise technical specifications.

• Work alongside Product and Engineering teams to facilitate client-specific configurations and customizations.

• Manage the software configuration, which includes hands-on setup, troubleshooting, and quality assurance.

• Create and update customer-facing documents, onboarding materials, and technical FAQs.

• Provide ongoing solution maintenance, addressing troubleshooting and minor enhancements after the launch.

• Conduct discovery sessions and implementation workshops with clients.

• Utilize and query PostgreSQL databases to assist with data migrations, diagnostics, and quality assurance.

• Act as a liaison between client requirements and product development - gather feedback and help prioritize features.

• Assist in triaging and resolving technical support issues in collaboration with the support team.

⛳️ Requirements

• A bachelor's degree is mandatory.

• 3–5 years of experience in technical implementation, solutions engineering, professional services, SaaS customer success, or related fields.

• Strong project management capabilities - able to lead projects involving multiple stakeholders and competing priorities.

• Experience with PostgreSQL or other relational databases (writing queries, analyzing data, understanding schemas).

• Comfortable navigating and working across SaaS platforms, with familiarity in APIs, integrations, and configurations.

• Effective and confident communicator - able to translate technical concepts into accessible language.

• Proven experience in writing documentation or how-to guides for end-users.

• A proactive, problem-solving mindset with the ability to excel in a fast-paced, client-oriented environment.

🏝️ Benefits

• Unlimited paid time off.

• Two one-week shutdowns per year.

• Paid holidays.

• Company-covered medical, dental, and vision insurance.

• Strong emphasis on work-life balance.