Technical Implementation Specialist

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Accountable for the technical execution alongside customer representatives (information technology, biomedical/clinical engineering/informatics)

• Assists the implementation team in identifying, scheduling, and resolving technical installation and customization challenges as they occur

• Acts as the intermediary between the customer and the Fresenius Kabi technical team for any issues that may arise during the implementation process

• Collaborates with the customer’s technical teams for joint solution development

• Participates in customer technical support team activities as required

• Collects and analyzes data on the installed systems to drive continuous product enhancement initiatives

• Works closely with the Implementation Project Manager to ensure that technical tasks stay on track throughout the project

• Aids in delivering product presentations as needed and provides sales support, including participation in RFI/RFPs and demonstrations

• Works together with cross-functional teams (engineering, marketing, manufacturing, operations) to establish streamlined customer support solutions

• Collaborates with sales on prospective engagements, RFP responses, and other related activities as needed

• Willing to travel up to 75%

⛳️ Requirements

• Bachelor’s degree is required (Biomedical engineering degree is preferred)

• At least 5 years of relevant work experience (experience with medical devices is preferred)

• Experience with FDA compliance is advantageous

• Extensive experience with system installation and support environments within clinical settings

• Significant experience working with customers

• Exceptional communication and collaboration abilities

• Experience in providing professional services to clinical environments

• Familiarity with integrating hospital systems, including EMR integration (Epic, Cerner, Meditech)

• Experience with web interfaces and APIs utilized by enterprise-level systems

• Working knowledge of Wi-Fi, networking, remote access methods, VPNs, and firewalls

• Understanding of SQL, report generation, and databases

• Experience with regulatory compliance for medical devices (complaint reporting, installation records, service records)

• Strong team player with excellent interpersonal skills

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision coverage

• Life insurance

• Disability

• 401K with company contribution

• Wellness program