Technical Enablement Lead – Documentation

This is a fully remote position, open to applicants in Belgium.

📋 Description

• Take ownership of, manage, and continually enhance Flosum's product documentation related to Salesforce DevOps, Data Backup & Recovery, Security, and Compliance modules.

• Develop and implement the Flosum Certification Program, encompassing learning paths, exam blueprints, hands-on labs, and badge tiers (Admin, Developer, Architect).

• Evaluate incoming signals — such as support cases, demo requests, and inquiries from prospects — to pinpoint documentation deficiencies and proactively refresh content.

• Collaborate with the Support team to transform recurring tickets into self-service knowledge base articles, thereby reducing the volume of cases.

• Work alongside Product Management and Engineering to document new releases, features, and APIs in alignment with the release schedule.

• Partner with Sales Engineering to ensure that demo-related questions are included in public-facing guides and FAQs.

• Set up documentation standards, style guides, and review processes to maintain content accuracy, versioning, and brand consistency.

• Monitor content performance metrics (such as views, search queries, deflection rates, and certification pass rates) and report on enablement KPIs.

⛳️ Requirements

• A minimum of 5 years of experience in technical writing, developer enablement, or technical training — preferably within the Salesforce ecosystem.

• Practical knowledge of Salesforce DevOps concepts (including version control, CI/CD, sandbox management, and deployments) as well as data backup and recovery principles.

• Demonstrated experience in building or contributing to a certification or learning program (such as Trailhead-style modules, exam design, or LMS authoring).

• Strong analytical skills — adept at analyzing Zendesk/Salesforce Service Cloud cases and CRM data to prioritize content development roadmaps.

• Exceptional writing abilities, with a talent for transforming intricate technical workflows into clear, actionable guidance.

• Familiarity with documentation platforms (such as Document360, Zendesk Guide, Readme, GitBook, or similar tools).

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career advancement.

• Flexible work arrangements to support work-life balance.

• A collaborative and innovative work environment.