Technical Enablement Lead

This is a fully remote position, open to applicants in Belarus.

📋 Description

• Take ownership, maintain, and enhance Flosum's product documentation across the Salesforce DevOps, Data Backup & Recovery, Security, and Compliance modules.

• Develop and implement the Flosum Certification Program, including learning paths, exam outlines, practical labs, and badge tiers (Admin, Developer, Architect).

• Evaluate incoming signals—support cases, demo requests, and prospect inquiries—to pinpoint documentation gaps and proactively refresh content.

• Collaborate with the Support team to transform recurring tickets into self-service knowledge base articles, thereby decreasing case volume.

• Work alongside Product Management and Engineering to document new releases, features, and APIs in alignment with the release schedule.

• Partner with Sales Engineering to ensure that demo-related questions are included in public-facing guides and FAQs.

• Set documentation standards, style guidelines, and review processes to maintain accurate, versioned, and on-brand content.

• Monitor content performance (views, search queries, deflection rates, certification pass rates) and report on enablement KPIs.

⛳️ Requirements

• Over 5 years of experience in technical writing, developer enablement, or technical training—preferably within the Salesforce ecosystem.

• Practical knowledge of Salesforce DevOps concepts (version control, CI/CD, sandbox management, deployments) and data backup/recovery principles.

• Demonstrated experience in building or contributing to a certification or learning program (such as Trailhead-style modules, exam development, or LMS authoring).

• Strong analytical skills—proficient in analyzing Zendesk/Salesforce Service Cloud cases and CRM data to prioritize content roadmaps.

• Exceptional writing abilities with a knack for translating complex technical workflows into clear, actionable instructions.

• Familiarity with documentation platforms (Document360, Zendesk Guide, Readme, GitBook, or similar).

• Preferred Qualifications

• Salesforce Administrator or Platform Developer certification.

• Previous experience with a Salesforce ISV or DevOps tooling company (such as Copado, Gearset, AutoRABIT, OwnBackup, etc.).

• Background in instructional design or video-based learning production.

🏝️ Benefits

• Opportunity to work with a dynamic team and contribute to innovative projects.

• Access to ongoing professional development and training opportunities.

• Competitive salary and benefits package, including health and wellness programs.

• Flexible working environment that promotes work-life balance.