Technical Demo Engineer

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Design, create, and sustain impactful product demonstrations that highlight Omilia’s conversational AI platform across both voice and digital channels.

• Tailor demonstrations to align with customer-specific use cases, industries (such as insurance, banking, retail), and operational settings.

• Ensure that demonstrations emphasize Omilia’s advantages in control, reliability, scalability, and readiness for enterprise use.

• Continuously update demo content to incorporate new product features, roadmap modifications, and market insights.

• Collaborate with Account Executives throughout the sales process, from discovery to proof points and final presentations.

• Present live demonstrations to both technical and non-technical stakeholders, including executives, IT leaders, and contact center operators.

• Assist in technical deep dives, architecture discussions, and solution validation sessions as required.

• Act as the primary technical resource for the sales team, simplifying complex AI concepts (NLU, ASR, LLMs) into compelling demo features.

• Comprehend customer requirements and align them with Omilia’s platform capabilities.

• Configure conversational flows, integrations, and AI components to replicate real production scenarios.

• Articulate intricate AI concepts (NLU, ASR, orchestration, LLM usage, guardrails) in straightforward, business-relevant language.

• Provide insights to Product and Engineering based on demo utilization and customer feedback.

• Assist in establishing standardized demo best practices, documentation, and reusable assets.

• Contribute to internal enablement by training sales teams on effectively positioning and utilizing demos.

⛳️ Requirements

• 3+ years of experience in a Sales Engineer, Solutions Engineer, or Pre-Sales role, ideally within enterprise software.

• Proficient in English.

• Strong foundational knowledge of Python and/or JavaScript, with prior technical experience required.

• Significant experience in building and delivering product demonstrations.

• Comfortable working with conversational AI, contact center technologies, or related fields (IVR, speech recognition, NLP, CCaaS).

• Effective communication skills for both technical and business audiences.

• Hands-on approach with a keen attention to detail and quality.

• Experience with voice AI, conversational design, or customer care platforms.

• Familiarity with APIs, integrations, and enterprise software architectures.

• Experience in supporting complex, multi-stakeholder enterprise sales processes.

• Background in regulated or mission-critical environments (such as financial services, insurance).

🏝️ Benefits

• Fixed compensation;

• Long-term employment with vacation days;

• Opportunities for professional development (courses, training, etc.);

• Being part of innovative, cutting-edge technology products that are making a global impact in the service industry;

• Collaborating with skilled and enjoyable colleagues;

• Apple equipment.