Technical Demo Engineer

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Create, develop, and sustain impactful product demonstrations that showcase Omilia’s conversational AI platform across both voice and digital channels.

• Tailor demonstrations to align with customer-specific scenarios, industries (such as insurance, banking, retail), and operational settings.

• Ensure that demonstrations emphasize Omilia’s advantages in control, reliability, scalability, and readiness for enterprise use.

• Continuously update demo content to incorporate new product features, roadmap changes, and feedback from the market.

• Collaborate with Account Executives throughout the sales process, from initial discovery to proof points and final presentations.

• Present live demonstrations to both technical and non-technical stakeholders, including executives, IT leaders, and contact center personnel.

• Assist in technical deep dives, architecture discussions, and solution validation sessions as necessary.

• Act as the primary technical resource for the sales team, translating intricate AI concepts (NLU, ASR, LLMs) into impressive demo features.

• Comprehend customer needs and align them with Omilia’s platform capabilities.

• Configure conversational flows, integrations, and AI components to replicate real production scenarios.

• Articulate complex AI concepts (such as NLU, ASR, orchestration, LLM usage, and guardrails) in straightforward, business-oriented terms.

• Provide insights to Product and Engineering teams based on demo performance and customer feedback.

• Assist in standardizing demo best practices, documentation, and reusable resources.

• Contribute to internal training by educating sales teams on effectively positioning and utilizing demos.

⛳️ Requirements

• Over 3 years of experience in a Sales Engineer, Solutions Engineer, or Pre-Sales position, preferably within the enterprise software sector.

• Proficiency in English.

• Strong foundational knowledge of Python and/or JavaScript.

• Extensive experience in building and delivering product demonstrations.

• Familiarity with conversational AI, contact center technologies, or related fields (IVR, speech recognition, NLP, CCaaS).

• Capability to communicate effectively with both technical and business audiences.

• Hands-on approach with a keen attention to detail and quality.

• Preferred Qualifications

• Experience with voice AI, conversational design, or customer care platforms.

• Understanding of APIs, integrations, and enterprise software architectures.

• Experience in supporting complex, multi-stakeholder enterprise sales cycles.

• Background in regulated or mission-critical environments (for instance, financial services or insurance).

🏝️ Benefits

• Fixed compensation;

• Long-term employment with vacation days;

• Opportunities for professional development (courses, training, etc.);

• Being part of innovative technology products that are creating a global impact in the service industry;

• Supportive and enjoyable colleagues;

• Apple equipment.