Technical Demo Engineer

This is a fully remote position, open to applicants in Greece.

📋 Description

• Create, develop, and sustain impactful product demonstrations that highlight Omilia’s conversational AI platform across both voice and digital mediums.

• Tailor demonstrations to align with specific customer use cases, industries (such as insurance, banking, and retail), and operational settings.

• Ensure that demos effectively showcase Omilia’s advantages in control, reliability, scalability, and readiness for enterprise applications.

• Continuously update demo content to incorporate new product features, roadmap advancements, and market insights.

• Collaborate with Account Executives throughout the sales process, from initial discovery to proof points and final presentations.

• Present live demonstrations to both technical and non-technical audiences, including executives, IT leaders, and contact center personnel.

• Assist with technical deep dives, architectural discussions, and validation sessions for solutions as required.

• Act as the primary technical resource for the sales team, simplifying intricate AI concepts (such as NLU, ASR, and LLMs) into engaging demo features.

• Comprehend customer needs and align them with Omilia’s platform capabilities.

• Configure conversational flows, integrations, and AI elements to replicate real production environments.

• Articulate complex AI concepts (including NLU, ASR, orchestration, LLM implementation, and guardrails) in straightforward, business-relevant language.

• Provide insights to Product and Engineering teams based on demo utilization and customer feedback.

• Assist in standardizing demo best practices, documentation, and reusable resources.

• Contribute to internal training by educating sales teams on effectively positioning and utilizing demos.

⛳️ Requirements

• Minimum of 3 years experience in a Sales Engineer, Solutions Engineer, or Pre-Sales position, preferably within the enterprise software sector.

• Proficient in English.

• Solid foundational knowledge of Python and/or JavaScript.

• Significant experience in creating and delivering product demonstrations.

• Comfortable working with conversational AI, contact center technologies, or related fields (including IVR, speech recognition, NLP, and CCaaS).

• Strong communication skills with the ability to engage both technical and business audiences.

• A hands-on approach with a keen eye for detail and quality.

• Experience with voice AI, conversational design, or customer care platforms.

• Familiarity with APIs, integrations, and enterprise software architecture.

• Proven experience supporting complex, multi-stakeholder enterprise sales processes.

• Background in regulated or mission-critical environments (such as financial services or insurance).

🏝️ Benefits

• Fixed salary;

• Long-term employment with vacation days included;

• Opportunities for professional development (courses, training, etc.);

• Participation in successful, cutting-edge technology products that have a global influence in the service sector;

• Skilled and enjoyable colleagues;

• Apple equipment.