Technical Delivery Manager 2, Technical Engagement Manager 2

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the comprehensive technical onboarding and configuration of Bug Bounty, Vulnerability Disclosure, Red team, and pentest programs for both new and existing clients.

• Convert customer security needs into customized program designs and platform settings.

• Facilitate technical program evaluations, initial meetings, and walkthrough sessions with clients and internal teams.

• Resolve technical challenges related to platform integrations, vulnerability workflows, and reporting.

• Serve as a technical liaison during program launches, ensuring seamless transitions and early achievements.

• Offer expert advice on offensive security initiatives, vulnerability triage, communication processes, and integration best practices.

• Collaborate closely with Customer Relationship Managers and sales teams to ensure technical delivery meets customer expectations.

• Work in partnership with Line of Business Owners, Product, Engineering, and Operations teams to convey customer feedback and advocate for feature improvements.

• Contribute to the development and enhancement of internal onboarding playbooks, technical documentation, and training materials.

• Aid in the continuous enhancement of delivery processes to promote consistency, quality, and scalability.

• Maintain extensive knowledge of Bugcrowd’s platform capabilities, bug bounty program models, and pentesting methodologies.

• Keep up-to-date with industry trends and evolving security practices to deliver innovative solutions for customers.

⛳️ Requirements

• Minimum of 4 years of experience in a customer-facing technical position such as implementation, solutions architecture, technical program management, or professional services.

• In-depth understanding of pentest, bug bounty, and red team methodologies.

• Exceptional problem-solving abilities and capacity to manage multiple projects at once.

• Outstanding written and verbal communication skills with a customer-centric approach.

• Ability to work effectively in a collaborative, cross-functional environment.

🏝️ Benefits

• Health insurance

• Flexible work hours

• Paid time off