Technical Customer Support Specialist – Payments, POS, German, English

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Manage incoming calls, emails, and tickets in alignment with SLA standards

• Offer both phone and written support for card terminals and ATMs

• Assist with installations, terminal replacements, and activations

• Analyze and resolve technical and commercial inquiries, including troubleshooting error codes and connectivity problems

• Escalate complex issues and ensure accurate documentation in the ticketing system

• Support requests for portal access and engage in selected back-office tasks

⛳️ Requirements

• Proficient in German (C1) and English at B1 level

• Prior experience in customer service or technical support is essential

• A keen interest in technical subjects and a methodical working style

• Customer-oriented, solution-driven, and capable of operating under pressure

• Confident in using phone, email, and ticketing systems

🏝️ Benefits

• Competitive salary packages complemented by a bonus system

• Meal vouchers provided

• Permanent employment contract alongside 21 days of paid vacation

• Additional health and life insurance coverage

• Paid training and well-defined career advancement opportunities

• Modern working environment, team events, and recognition initiatives