Technical Customer Support Specialist – Mandarin

This is a fully remote position, open to applicants in Japan.

📋 Description

• Take ownership of enterprise support from start to finish — swiftly diagnose intricate issues, communicate effectively, and ensure resolution.

• Deliver exceptional technical support in both English and Mandarin.

• Develop a thorough understanding of ElevenAgents and how our clients utilize it to coordinate LLMs, telephony, and various AI integrations.

• Recognize trends across support inquiries and communicate product deficiencies to engineering and product teams.

• Create and maintain user-friendly documentation that is precise, clear, and regularly updated.

• Serve as a reliable technical partner for enterprise clients throughout their experience with ElevenLabs.

⛳️ Requirements

• 2–3 years of experience in technical customer support at a SaaS or rapidly growing tech company, particularly in B2B or enterprise settings.

• Native or near-native proficiency in Mandarin, with strong skills in both written and spoken English.

• Familiarity with LLMs, AI agents, and/or telephony systems (such as Twilio, SIP, WebSockets) — gained through support roles or hands-on development.

• Strong understanding of APIs and their integration by developers; comfortable reading and troubleshooting code, particularly in Python or JavaScript.

• A genuine passion for implementing and testing AI solutions — not merely supporting them from a distance.

• Experience working independently within a fast-paced, international, remote team.

🏝️ Benefits

• Innovative culture: Join a generational opportunity to shape the future of AI, working alongside a team that is constantly pushing the limits of what is achievable.

• Growth paths: Being part of ElevenLabs means entering a vibrant team with numerous opportunities to make an impact beyond your immediate role and responsibilities.

• Learning & development: ElevenLabs actively encourages professional growth through an annual discretionary stipend.

• Social travel: We also provide an annual discretionary stipend for you to connect with colleagues each year, in whichever manner you prefer.

• Annual company offsite: Each year, we gather the entire team in a new location — past destinations have included Croatia and Italy.

• Co-working: If you aren’t near one of our main hubs, we offer a monthly co-working stipend.