Technical Customer Support Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver first-level customer service and technical support related to client products.

• Foster and sustain positive relationships with customers by providing tailored solutions.

• Aim to surpass customer expectations consistently.

• Ensure that requests are managed properly by collaborating with various departments within the organization.

• Arrange service calls and follow up with customers or clients.

• Diagnose and resolve technical issues using established diagnostic tools and methodologies.

• Accountable for precise data entry utilizing designated applications.

• Possess exceptional soft skills in call handling, with the ability to engage in active listening while providing empathy and reassurance to customers.

• Exhibit a passion for customer service, taking ownership of the customer experience and a commitment to delivering comprehensive resolutions.

• Capable of adapting communication style to suit different audiences and adept at interpreting verbal and non-verbal cues.

• Respond to inbound and outbound customer inquiries.

• Approach challenges with flexibility, adapting strategies as necessary without compromising results.

⛳️ Requirements

• At least 6 months of experience in customer-facing roles (phone, chat, in-person, etc.).

• A minimum of a high school diploma.

• A degree or certification in technology is advantageous.

• Preferred working knowledge of Microsoft Office applications, including Outlook, Word, and Excel.

• Must be at least 18 years of age.

• Excellent communication and comprehension skills in both English and French.

• Ability to communicate effectively and clearly, both in writing and verbally (in the required language).

• Capable of typing at least 30 words per minute and successfully passing our language and grammar assessment.

• Reliable home internet connection that is hardwired.

• Proficiency in English is essential for communication with English-speaking customers and partners outside of Quebec.

🏝️ Benefits

• A defined career progression supported by self-assessments, virtual training, and a guided curriculum that facilitates both vertical and horizontal advancement across our various lines of business.

• Paid training opportunities.

• Ongoing learning through progressive training tailored to your experience and skill level.