Technical Customer Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and promptly address ticketing queues, escalations, and emails.

• Elevate support requests from both internal and external sources.

• Deliver clear and constructive feedback in response to customer support inquiries.

• Manage challenging situations with professionalism at all times.

• Effectively prioritize multiple deliverables and activities.

• Serve as the customer advocate within Bold Group.

• Regularly contribute to knowledgebase articles for both internal and external audiences.

• Leverage your technical and product knowledge to resolve complex customer issues.

⛳️ Requirements

• Minimum of 2 years' experience in customer-facing technical support (application, OS, or Networking).

• Proficient in English at a C1 level (both spoken and written) with the ability to communicate clearly and professionally.

• Familiarity with performance monitoring and tuning tools, problem resolution, and security measures.

• Strong customer advocacy, empathy, and a meticulous attention to detail.

• Experience with PSIM or Alarm Monitoring Centers.

🏝️ Benefits

• Flexibility to work in your preferred setting within your country of employment – whether in-office, remote, or hybrid.

• Comprehensive wellness benefits, including an annual wellness stipend.

• Generous and flexible time-off policy (FTO).

• Employee Stock Purchase Program.

• Registered Retirement Savings Plan (RRSP) with a 4% company match.

• Ongoing investment in your professional growth through Udemy.

• Extensive health and wellness benefits, including an annual wellness stipend.

• 401k plan with up to a 4% match and immediate vesting.

• Student Loan Repayment Program.