Technical Customer Support Professional

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Design and implement effective solutions for intricate product usage, customization, and interoperability challenges using advanced internal resources and CRM diagnostics.

• Provide exceptional omnichannel support through phone, email, online forums, and remote desktop sessions to ensure outstanding service delivery.

• Work collaboratively on strategic case escalations, engaging with senior leadership and global help desks while retaining case ownership to foster personal growth.

• Advocate for product enhancement by identifying, documenting, and managing software bugs and feature requests directly within Jira.

• Develop and review impactful online support resources, instructional media, and training documentation to empower the global user community.

⛳️ Requirements

• At least 1 year of practical experience with Trimble PowerFab software.

• Demonstrated ability to troubleshoot complex product usage, customization, and software interoperability challenges.

• Excellent technical communication skills with experience in managing client cases through telephony, email, and remote desktop tools.

• Knowledgeable in utilizing advanced search functionalities within CRM systems like Salesforce to investigate historical technical cases.

🏝️ Benefits

• Medical

• Dental

• Vision

• Life

• Disability

• Time off plans

• Retirement plans

• Paid Parental Leave

• Employee Stock Purchase Plan