Technical Customer Support Manager – m/f/d

This is a fully remote position, open to applicants in Germany.

📋 Description

• First point of contact for technical inquiries from our users

• Analyzing and categorizing issues

• Independent resolution or escalation to technical teams

• Documentation of technical solutions in Jira

• Collaboration with Customer Success, Infrastructure, and Development teams

• Creation of user manuals and tutorials

⛳️ Requirements

• Strong technical knowledge and experience in technical support, preferably in the software or IT sector

• Understanding of fundamental concepts in software architecture

• Analytical and solution-oriented working style

• Service-oriented, patient, and enjoys analyzing technical problems

• Experience with support tools such as ticket systems, CRM, or similar software

• Excellent communication skills in German

• Good English proficiency, both spoken and written

• Ability to work independently and in an organized manner

• Strong sense of priorities and enjoyment of cross-departmental collaboration

• Preferable: completed Bachelor's degree in Computer Science, Business Administration, Business Psychology, or a related field

• Knowledge in the field of Health-Tech or Medical Informatics

🏝️ Benefits

• Permanent employment contract with competitive compensation (range between 45-53k €)

• Training budget

• Choice of work equipment

• 28 vacation days per year

• Monthly wellbeing budget for vouchers or memberships at Urban Sports Club

• Regular team events