Technical Customer Support

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver frontline assistance for Fluke Reliability software in both Microsoft and web-based settings.

• Address customer inquiries through phone, email, chat, and virtual meetings.

• Identify, troubleshoot, and clearly communicate solutions for software-related problems.

• Manage multiple tasks during real-time customer interactions, including issue research and accurate case documentation.

• Work collaboratively with colleagues to provide a consistent, high-quality support experience.

• Contribute to customer-facing documentation and knowledge base articles.

• Engage in software testing and provide feedback to ensure new releases meet customer readiness.

• Champion customer needs by understanding their issues and guiding them through the support process with empathy and clarity.

⛳️ Requirements

• Proficient in clear and professional communication in English (both written and verbal).

• Strong analytical and problem-solving skills.

• Comfortable learning and explaining technical concepts to a non-technical audience.

• Ability to work independently while effectively collaborating within a team.

• Excellent organizational skills and capacity to thrive in a fast-paced environment.

• Bachelor’s degree or equivalent practical experience.

• Experience in customer service or technical support.

• Interest or aptitude in mechanical or reliability-focused software.

• Knowledge or experience with databases.

• Proficiency in Spanish is a plus.

🏝️ Benefits

• Practical training and extensive exposure to leading reliability software in the industry.

• Clearly defined career development paths and opportunities for internal mobility.

• A supportive, team-oriented environment that prioritizes learning and knowledge sharing.

• Opportunities to engage with customers from a diverse range of industries.

• Competitive salary and benefits package.

• A workplace that is dedicated to inclusion, respect, and equal opportunity for all employees.