Technical Customer Support – APAC

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Provide exceptional support to users of our SaaS solution.

• Engage with customers to address various technical business solutions in a collaborative team setting, utilizing our shared inbox tool for inquiries.

• Address customer queries promptly with a comprehensive understanding of the product's value, features, functions, and the specific needs of the customer’s business.

• Track frequent customer questions and collaborate with cross-functional teams to propose effective solutions.

• Enable customers to utilize self-service options and assist users in navigating our on-demand success resources.

• Collaborate across departments — including Customer, Marketing, Product, and Tech — to tackle complex challenges.

• Deliver customer support through various channels such as chat and video conferencing.

⛳️ Requirements

• Over 2 years of experience in a Customer Support position, ideally within a SaaS or IT organization.

• Familiarity with at least one of the following: API integrations, WhatsApp API, or Agentic AI.

• Outstanding communication skills in English, with a demonstrated ability to comprehend customer inquiries.

• Capable of articulating complex concepts clearly, both verbally and in writing.

• Skilled at delving deeper to reveal the true objectives of customers.

• A strong sense of empathy is essential — our Customer Support Associate should be considerate towards both peers and customers.

• Available to work in a fixed shift.

• A team-oriented attitude with a continuous desire to learn, grow, and embrace new challenges.

🏝️ Benefits

• Medical allowance to support your health and wellness needs.

• A flexible working environment tailored to your lifestyle.