Technical Customer Support Agent

This is a fully remote position, open to applicants in India.

📋 Description

• Efficiently manage incoming inquiries in English from partners and users related to bookings, fraud, and technical issues through various support channels (email, live chat, and phone).

• Work collaboratively with our technology, product, retail, and finance teams to ensure effective communication and resolution of partner inquiries.

• Promote process enhancements and advocate for feature improvements to optimize operations and increase efficiency.

⛳️ Requirements

• Customer Service Experience: substantial background in Customer Service, preferably including technical support; experience with Live Chat and Phone support is advantageous.

• Group Booking Coordination: practical experience in managing group bookings, which includes coordinating, quoting, and organizing travel requests for retailers from initial inquiry to confirmation and post-booking adjustments.

• Technical Troubleshooting & Data Analysis: adept at investigating technical issues by analyzing logs, interpreting API request/response data, and constructing SQL queries to independently resolve partner inquiries and troubleshoot issues.

• Relationship Building & Communication: possess a strong networking mindset with exceptional collaboration and communication skills to foster and strengthen long-term partner relationships.

• Languages: fluent in English; knowledge of German or Italian is considered an asset.

• Organization & Prioritization: highly organized and methodical, capable of managing multiple projects, adapting to changing priorities, and meeting deadlines while maintaining a keen attention to detail.

🏝️ Benefits

• Flexible and remote working arrangements

• Opportunities for relocation

• Career advancement in a growing and dynamic company