Technical Customer Support Agent, all genders

This is a fully remote position, open to applicants in India.

📋 Description

• Efficiently manage incoming inquiries in English from partners and users related to bookings, fraud, and technical matters through various support channels (email, live chat, and phone).

• Work collaboratively with our technology, product, retail, and finance teams to ensure effective communication and resolution of partner inquiries.

• Advocate for process enhancements and drive improvements to streamline operations and increase efficiency.

⛳️ Requirements

• Customer Service Experience: substantial background in Customer Service, ideally including technical support; experience with Live Chat and Phone support is an advantage.

• Group Booking Coordination: practical experience in managing group bookings, including the coordination, quoting, and organization of travel requests for retailers from the initial inquiry to confirmation and post-booking modifications.

• Technical Troubleshooting & Data Analysis: proficient in investigating technical issues by searching and interpreting logs, analyzing API request/response data, and writing SQL queries to independently resolve partner inquiries and troubleshoot issues.

• Relationship Building & Communication: a strong networking mentality with exceptional collaboration and communication skills to establish and maintain lasting relationships with partners.

• Languages: fluent in English; proficiency in German or Italian is a plus.

• Organization & Prioritization: highly organized and systematic, capable of managing multiple initiatives, adapting to changing priorities, and meeting deadlines while ensuring attention to detail.

🏝️ Benefits

• Flexible and remote working options.

• Opportunities for relocation.

• Career advancement in a small, growing company.