IT Ops Center Technician – 3rd Shift

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Accountable for overseeing, assisting, and managing incidents throughout the enterprise-wide network, systems, and applications.

• Prioritizes real-time situational awareness to proactively detect and resolve issues.

• Elevates concerns to both internal and external support teams while aiding in troubleshooting efforts.

• Facilitates IT incident bridge calls to reach resolution by providing status updates.

• Observes network connectivity and performance, coordinating with telecom carriers as necessary.

• Conducts system and application monitoring and diagnostics.

• Ensures that incidents are resolved within the established SLAs.

• Offers first-line troubleshooting for technologies in the corporate data center.

• Keeps technical documentation and standard operating procedures up to date.

⛳️ Requirements

• Associate’s degree and over 3 years of experience, or an equivalent combination of education and experience.

• Excellent verbal and written communication abilities.

• Proven problem-solving skills.

• Collaborative approach with the capability to build strong working relationships across IT teams.

• Willingness to work assigned shifts, including nights and weekends.

• Dedication to continuous improvement and a customer-centric service attitude.

• ITIL and/or Lean Six Sigma certification is advantageous.

🏝️ Benefits

• Comprehensive benefits package.

• Competitive compensation offerings.

• Programs focused on physical well-being.

• Initiatives aimed at financial well-being.

• Support for emotional well-being.

• Opportunities for social well-being.