IT Technician

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Deliver Level 1 and Level 2 IT support through Jira Service Management, escalating issues as necessary.

• Resolve macOS and Windows hardware, software, network, and user account issues remotely.

• Set up and configure laptops and devices for new hires utilizing JAMF Pro and Microsoft Intune.

• Create, update, disable, and manage user accounts within Google Workspace.

• Assist with employee onboarding and offboarding by provisioning and revoking system access.

• Keep precise records of IT assets and device inventory.

• Install, configure, and troubleshoot business software and applications.

• Aid in user access management across various business platforms, including Slack, LastPass, and Employment Hero.

• Conduct routine device updates and patch management using JAMF Pro and Microsoft Intune.

• Support IT security awareness efforts, including phishing training campaigns.

• Develop and maintain IT documentation, knowledge base articles, and user guides.

• Oversee the procurement, shipping, and inventory updates of IT equipment.

• Accurately record support requests, resolutions, and system changes within Jira.

• Escalate complex technical issues with thorough documentation and diagnostics.

• Ensure that new starters have functional devices and system access on their first day.

• Adhere to IT security policies and promptly report any security issues.

• Assist with ad hoc IT projects and initiatives aimed at continuous improvement.

⛳️ Requirements

• Strong understanding of macOS and Windows operating systems.

• Proven experience in providing Level 1 and Level 2 technical support.

• Basic administration skills in Google Workspace.

• Familiarity with helpdesk or ticketing systems such as Jira, Freshdesk, Zendesk, or similar.

• Knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi).

• Excellent troubleshooting and problem-solving abilities.

• Strong written and verbal communication skills in English.

• Capability to follow documentation, SOPs, and technical runbooks.

• High attention to detail and strong organizational skills.

• Ability to work independently in a remote setting.

• Customer-oriented with strong interpersonal skills.

• Basic understanding of cybersecurity best practices, including MFA, phishing awareness, and password security.

• Reliable, proactive, and enthusiastic about learning new technologies.

🏝️ Benefits

• 20 Paid Time Off.

• Referral Bonus – 70 AUD per successful referral to the Wingman platform (paid at the 1st month mark with a client contract).

• Annual Trip – connect with the broader Wingman community in person.

• Dedicated Support Contact (CSM) – someone to help you succeed and stay connected.

• Access to a Network – collaborate with fellow contractors and onshore specialists.

• Opportunities to Upskill – optional sessions, peer learning, and developmental pathways.

• More Work, More Opportunity – potential for additional contracts, Statements of Work, or expanded workloads.

• High-Impact Projects – work alongside top-tier Australian partners on meaningful assignments.

• Flexibility First – deliver your work in your way, with full autonomy on how you achieve outcomes.

• Advisory Support – HR, Tax, and setup guidance available to make contracting seamless.

• 100% Work-From-Home Contracts – all engagements designed for remote delivery.