Technical Customer Success Manager – Integrations

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead structured Integration Success Reviews throughout implementation and post-go-live phases.

• Assess integration architecture to ensure scalability, reliability, and observability.

• Convert business requirements into stable and supportable integration designs.

• Proactively identify technical risks and suggest actionable improvements.

• Engage in hands-on problem-solving within live customer environments.

• Examine task consumption patterns to pinpoint inefficiencies or drivers of instability.

• Suggest optimized integration patterns such as event-based or delta-based approaches.

• Assist high-risk accounts experiencing overconsumption or unstable integrations.

• Create prioritized plans for remediation and stabilization.

• Enhance overall system efficiency and ensure cost alignment.

• Collaborate with Customer Success to activate Integration Hub accounts that are underutilized.

• Eliminate technical obstacles to facilitate production adoption.

• Guide customers from low usage to a stable, value-driven integration deployment.

• Contribute to retention and growth through improved customer outcomes.

• Develop and refine review frameworks, templates, and integration playbooks.

• Standardize practices that are repeatable for scalable customer success.

• Collaborate with Product teams to identify gaps and influence roadmap priorities.

• Work together with Customer Success, Professional Services, and partners.

• Define engagement models based on varying levels of risk and complexity.

⛳️ Requirements

• 4–7 years of experience in enterprise SaaS integrations or implementation roles.

• Strong communication skills with clients and effective stakeholder management.

• Proficient in APIs, JSON, Postman, and troubleshooting integrations.

• Excellent critical thinking and problem-solving abilities in complex environments.

• Capability to assess risks and translate findings into actionable recommendations.

• Experience working cross-functionally in customer-facing roles.

• Ability to juggle multiple engagements in a remote, fast-paced environment.

• Familiarity with automation tools or AI-enabled systems in workflows.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Short-term and long-term disability coverage.

• Life insurance and AD&D benefits.

• Supplemental life insurance options for employees, spouses, and children.

• Flexible Spending Accounts for health care and dependent care.

• 401(k) plan with company match.

• Paid time off including flexible vacation.

• Paid parental leave.

• Optional benefits such as pet insurance.