Technical Customer Success Manager – Cyber Security

This is a fully remote position, open to applicants in Colorado, +2 more states.

📋 Description

• Spearhead the adoption and execution strategies for platinum-level clients, ensuring they derive maximum value from the Armis platform.

• Comprehend customer use cases and offer insights to enhance security posture and optimize platform usage.

• Establish and nurture trustworthy relationships with key technical stakeholders and decision-makers.

• Serve as the customer's advocate within Armis, facilitating collaboration across various teams to achieve customer goals.

• Ensure that deployment and configuration are aligned with essential business use cases and are completed on time.

• Stay updated on third-party integrations and their interactions with Armis within client environments.

• Act as a subject matter expert in your specific area of technical expertise.

• Collaborate with Product, Engineering, Support, and Sales teams to promote account success.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent certifications (CISSP, Security+, CEH).

• Over 5 years of experience in a Customer Success Manager, Technical Account Manager, or similar customer-facing technical role.

• More than 5 years of experience in service delivery or technical account management within post- and/or pre-sales environments.

• At least 5 years of experience in Cyber Security, IT, Healthcare technology, or comparable sectors.

• Familiarity with network protocols across OT/ICS, biomedical, or conventional IT infrastructures.

• Excellent communication and presentation abilities for both technical and executive audiences.

🏝️ Benefits

• Comprehensive health benefits.

• Discretionary time off.

• Paid holidays including monthly me days.

• Highly inclusive and diverse workplace.